Terms of Service

Last updated: May 12, 2026

1. Agreement to Terms

By accessing or using our website, you agree to be bound by these Terms of Service. If you do not agree, please do not use our site.

2. Products & Custom Orders

All our bags are made-to-order using traditional handcrafting techniques. Production takes approximately 7-15 days, followed by shipping. Please review the product description carefully before placing your order.

3. Pricing & Payment

· All prices are listed in USD
· We accept payments via PayPal and credit cards
· You are responsible for any customs duties or import taxes applicable in your country

4. Shipping & Delivery

We ship to countries worldwide. Estimated delivery times vary by destination. Once your order ships, you will receive a tracking number via email.

5. Returns & Refunds

Please refer to our Refund Policy for detailed information. As a reminder, custom-made items cannot be returned for change of mind.

6. Intellectual Property

All content on this site — including images, product descriptions, and designs — is our property and may not be used without permission.

7. Limitation of Liability

Our total liability to you for any claim arising from your use of our site or purchase of our products is limited to the amount you paid for the product.

8. Changes to Terms

We reserve the right to update these Terms at any time. Changes will be posted on this page with an updated effective date.

9. Governing Law

These Terms shall be governed by the laws of China.

10. Contact Us

For any questions about these Terms, please contact us at: support@ecobamboo-qianyun133.myshoplaza.com